Posts Tagged ‘Lucas Conley’

Branding Disorder

July 2, 2008

Thanks to John Moore at Brand Autopsy, my next summer book will be Obsessive Branding Disorder, by Lucas Conley. I always love to read stuff that validates my personal philosophies! Here are a couple of quotes from the Fast Company essay that spawned the book:

A brand is a result, not a tactic. One cannot go about branding an organization or a product or a service; the organization, product, or service is what creates the brand. (italics mine). In a brilliant twist, the experts have bottled an end and sold it as a means. (emphasis mine).

Lucas sees a connection between the decline in advertising and the rise of branding as a business religion. He points to a 14% drop in Madison Avenue employment from 2000 to 2005. I think it’s more likely that both are symptoms — there is correlation but not necessarily a causal connection.

In my view, the rise of branding with its focus on “being understood” and “knowing who you are” comes from the increasingly narcissistic mood of the culture. And that in turn might be flowing from the trends which have conspired to make “one” — the self — into the ultimate economic unit.

Whatever the cause, we agree on the results: the advertising world focuses on “what we say” and “how we say it”. But the reality is that true branding, minus the hype, is really just “what the business does.” Conley cites Jiffy mix, Disney, and Apple as his examples of strong brands that are strong because of their product, not their advertising. And my personal favorite, In-N-Out Burger:

The $310 million In-N-Out Burger chain, another iconic brand that rarely advertises or speaks to the press, has been putting the rest of the fast-food industry to shame for years. McDonald’s spent an estimated $1.5 billion on branding efforts last year, producing little more than one day’s worth of sales more per store than In-N-Out. Have you ever met anyone who’s had an In-N-Out Burger who doesn’t believe it’s one of the best burgers they’ve ever had? Meanwhile, just who, exactly, is really “lovin’ it”?

For colleges, the message is clear: focus on the delivery of a transformational education experience in keeping with the traditions and values of the school. And in the marketing area, focus on authentic portrayals of how real students are actually experiencing that transformative time in their lives. In that way the authentic brand for that college will emerge. And the branding techniques that are so faddishly au courant, can be left to the McDonalds’ of the world to obsess on.

Postscript on another great summer read:

Today it seems normative for members of a family, company, team, or band to find the current of success more rewarding when they wade into the deep waters alone. Fame and fortune are easier to manage solo, without the vulnerability and accountability of team participation. Using music as a metaphor, it’s easy to think of examples from my generation: the Beatles; Peter Cetera; Michael Jackson; Paul Simon; Enya. Of course, the ones whose sound was defined by the team brand, rather than individual stars, are also noteworthy: the Beach Boys; the Rolling Stones.

A great book about the difficulties yet rewards of team-building is The Five Dysfunctions of a Team, by Patrick Lencioni.